DELIVERIES & RETURNS PAGE (EU)
Deliveries Within Europe & The UK
Deliveries in Europe are subject to availability and receipt of payment. Orders will be processed within 7 days and confirmation of delivery will be send by email.
All delivery costs are worked out based on the value of items ordered, area of delivery and shipping options you choose. For all deliveries, it must be noted that a signature is required by the courier company. We must be notified of any damage incurred during posting within 24 hours of receipt of items.
Please Note: Lead time is dependent on stock availability. Should we have stock available, orders will be dispatched within 7 days provided payment is validated/received. Every effort is made to effect shipment of your order timeously, however unforeseen circumstance may cause delays. Should we be faced with such an occurrence, Cieli Equestrian will contact you via email and provide a revised shipping estimate and schedule.
Deliveries on International Orders
We currently do not ship or export to countries outside of Europe of the UK
Taxes & Duties
If you are shopping within the EU you are required to pay the VAT/TAX on all orders. If you are a Business in Europe and have a valid VAT/TAX number this can be applied at the checkout and the VAT/TAX will automatically be deducted from your order.
If you reside outside of Europe, VAT/TAX will automatically be deducted at the checkout before you make payment. There may be additional customs charges on your order once it reaches the destination country.
You can return items within 30 days of receipt of your order. Please note items must be returned within this time frame in a saleable condition, unused, in the original packaging and with garment tags attached.
Please note that the below items cannot be exchanged unless faulty:
- Embroidered Goods
- Made to Measure Items
- Bespoke items made in personalised colours
- Sale or discounted Items
Cieli Equestrian will pay the return shipping costs if the return is a result of our error (you received a defective or incorrect item, etc.) Otherwise, all other goods are returned at the expense of the customer and an additional delivery fee is incurred for replacement items by the customer.
You should expect to receive the refund within 4 weeks of when the package was returned, but in most cases you should receive a refund more quickly. The 4 week time period includes the transit time for Cieli Equestrian to receive the returned package from the courier (5-10 business days), the time it takes to process your return after we’ve received it (3-5 business days) and the time it takes your bank to process the refund request (5-10 business days).
How to Return Goods:
Contact us and we will issue you with a Returns Code which must be stated clearly on the returned package.
If the returned goods are posted at your own expense, we strongly recommend that they are sent by recorded/ tracked delivery. Should you choose to use a carrier that does not offer a tracking facility and the goods are lost then no refund or return will be considered.
Please contact us should you need any further information: firstname.lastname@example.org
At Cieli Equestrian, a proudly South African brand, we relish the chance to connect with our community and riders! Embarking on a global journey, our team is set to make appearances at various competitions and fairs, bringing our unique collection to you.
We extend a warm invitation for you to drop by, engage in conversations, and explore our range. Our passion lies in fostering a community where individuals can share their preferences, creating a space where everyone can connect and converse. Through thoughtful design, we strive to craft products that resonate with the diverse tastes of our community. We eagerly anticipate the opportunity to meet you at one of the upcoming events and discover the products that capture your heart!
Pferd Bodensee | Friedrichshafen, Germany | 16 - 18 Feb 2024
Pferd International | Munich, Germany | 8 - 13 May 2024
PfingstTurnier | Wiesbaden, Germany | 16 - 19 May 2024
CHIO Aachen | Aachen, Germany | 28 June - 7 July 2024
Dublin Horse Show | Dublin, Ireland | 14 - 18 August 2024
CHI Donauesschingen | Donauesschingen, Germany | 12 - 15 September 2024
Stuttgart German Maters | Stuttgart, Germany | 13 - 17 November 2024
Amadeus Horse Show | Saltzburg, Austria | 5 - 8 December 2024
Internationales Festhallen Reitturnier | Frankfurt, Germany | 12 - 15 December 2024